Shipping and returns
Shipping and Returns
At Amacci Jewels, each of our pieces is a unique jewel, handcrafted in our workshop and available exclusively through our online store.
We ship orders the same day if they are confirmed before 1:00 p.m. (CET). Orders placed after this time will be shipped on the next business day. In the event of any issue with your order, we will contact you as soon as possible.
If you enjoy exclusive discounts, such as our newsletter subscription offer, please note that these cannot be combined with other promotions, including Black Friday, birthday discounts, sales periods, or any other special promotional campaigns.
We know that choosing a piece of jewelry is something special, which is why we want your experience with Amacci to be as satisfying as possible.
Do you need your order by a specific date?
If you need your order by a specific date or require an express delivery, we will be happy to help. Please contact us at atencionalcliente@amaccijewels.com or via WhatsApp at +34 694 228 267, and we will do our best to accommodate your needs.
Shipping during special periods
Please note that if you place your order during special periods (for example, Christmas), during sales periods, and/or during special promotional days, delivery times may be extended by a couple of days.
Orders placed on Saturdays after 1:00 p.m. will be processed starting on Monday.
Below are the shipping costs for each geographic area:
Mainland Spain:
- Shipping: FREE
- Delivery time: 24–48 business hours (Monday to Friday)
- Orders placed before 1:00 p.m. are shipped the same day
Balearic Islands:
- Shipping cost: €8 + VAT
- Delivery time: 48–72 business hours (Monday to Friday).
Mainland Portugal:
- Standard shipping: FREE
- Delivery time: 48–72 business hours
For Portuguese islands, shipping costs and conditions may vary. Please contact us for more details regarding rates.
Other destinations
For international shipping or other regions not listed above, please contact us directly. We will be happy to help you find the best shipping option for you.
You can reach us at atencionalcliente@amaccijewels.com or call us at +34 694 228 267.
Legal Notice
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, the general information of the Web Site is provided below:
Domain name: amaccijewels.com/en
Owner: Macoval S.L.
Registered Office: Calle Rubí, 1, 14014 Córdoba, Spain
C.I.F.: B14383830
Contact phone number: +34 957 43 67 41
E-mail: webmaster@macoval.com
Registered in the Mercantile Registry of Cordoba, volume 877, folio 170, page CO-7253. First inscription.
FREE – Standard Shipping: Delivery 48/72 hours of the next business day (Monday to Friday).
Other destinations:
For other destinations, please consult atencionalcliente@amaccijewels.com or phone 694 22 82 67.
It is essential that the address and telephone data are correct. If the shipping information is incorrect, the cost of a new shipment will be charged to the customer. This will be 8 € + VAT.
The shipping company will send you an e-mail/SMS with the tracking code. Two delivery attempts will be made, the second of which will be arranged directly with you. If the user is not at the address indicated at the time of delivery, you will be notified with the details of the office where you can pick up the package.
If the recipient has not shown up at the office to pick up the shipment or the address is incorrect or incomplete, after a period of 15 calendar days from the first delivery attempt, the shipment will be returned to origin. Therefore, it is advisable to include the recipient’s telephone number along with the destination address.
All our deliveries are insured against loss or theft of the goods.
The maximum period for returns is 14 calendar days from the receipt of the order by the customer.
Returns of earrings or piercings will not be accepted for hygiene reasons, nor will returns of personalized or custom-made products.
If you wish to make a return, please write to us at incidencias@amaccijewels.com/en. In the subject line you must indicate your order number, which you will find in the invoice and your data. In this email you must inform us of the reason for the return and send us evidence, if necessary.
If the return is motivated by an error beyond the control of Amacci Jewels, the shipping costs will be borne by the buyer. The amount is 8€.
It is necessary that the package is returned in the same condition in which it was received, including its original packaging and properly protected. We will not accept
products that have been used, damaged or broken will not be accepted.
The return will be made from the same country in which the purchase was made. If you are sending the package on behalf of someone else, we recommend that you return the package via a secure method of transport. Amacci Jewels is not responsible for loss or damage to packages shipped by the buyer.
If you want to send the package by others, you must send it to the following address:
Calle Rubí, 1. 14014 Córdoba.
All products can be returned except for earrings or piercings, for hygiene reasons.
Once the order is received, the team will review it and check that there is no incident. At that time we will proceed to refund the amount through the same payment method used at the time of purchase. Within a maximum period of 10 days.
If the customer wishes to exchange for another product, he/she must follow the return procedure and start a new order. The return costs
will be charged to the buyer.
Sometimes, knowing the exact size of your finger is not easy. Therefore, the first size exchange is free of charge.
We will not accept the return of any personalized product, unless the jewelry is defective. To process a return or exchange you can request it to our team at 694 22 82 67 or atencionalcliente@amaccijewels.com
